FAQ

Frequently Asked Questions

Q1: Do I need to make appointment before coming for consultation?What documents do I need to bring along for registration?

A: No appointment is required. New patients and other returning patients can walk-in directly to register except for Fertility special clinic and returning patients of some Oncology special clinic physicians. For first time patients, please bring along your identity documents (e.g. Singaporean – NRIC/Birth Certificate; Foreigner – Passport/Work Permit etc.) to register. For returning patients, the above documents or the consultation card issued by our institution can be used to register.

Q2: Can foreigners seek medical services? How much does it cost?

A: We offer entirely free TCM services to all regardless of race, religion and nationality, costs are based on voluntary donations. Please bring along your Work Permit/ Passport for registration.

Q3: May I know the registration hours of each clinic?

A: Please click here to see our registration hours.

Q4: May I change/cancel my appointment?

A: If you wish to consult a physician from the fertility or oncology special clinic, please contact the branches where the physicians are based at and provide us with the patient’s name, NRIC No., and contact number.

Q5: When can I come back for a follow-up consultation?

A: In order to uphold the principle of not wasting resources, patients are to finish the given number of days of medicine before they can register for consultation again.
Chinese herbal medicine: Patients who receive 1 dose of medicine can return to the clinic after two days; patients over 80 years old and those who have received 2 doses of medicine can return after at least four days.
Special clinic patients can only have consultation once a week.
For patients taking Chinese proprietary medicine or granules, please refer to the following table below for more information.

Medicine in syrup/tablet or granule forms Dosage Follow-up-consultation
Acute diseases / Mild conditions 180ml, 3 times a day After 3-4 Days
Chronic diseases 180ml/240ml, 2-3 times a day

(Depends on condition)

After 4-6 Days
ChildrenAge 8 & below 120ml/180ml

(Depends on condition)

After 3-4 Days
Granule medicine 0.5-1 time per day/every other day After 6 days

* Generally, acupuncture patients who are in stable condition can receive acupuncture treatment once a week. If there are changes to medical condition, the attending physician give advice on treatment frequency based on situation.

Q6: Can I register for acupuncture treatment directly at the clinic? How long is each acupuncture session?

A: You can register directly for acupuncture. It is open to all indications of acupuncture. Generally, each acupuncture session takes about 30 minutes (excluding waiting time), but it also depends on the patient’s medical condition.

Q7: If I find that the prescribed medication is effective and would like to continue with it, can I obtain it from your clinic without registering for consultation?

A: No. A patient’s medical condition will vary from time to time, the physician will have to adjust the prescription accordingly. Moreover, all medications have to prescribed through the computer system, hence patients have to be registered.

Q8: Can patients request certain treatment or medication that they feel is effective for their condition?

A: Our institution provides only Chinese medicine consultation and acupuncture services. The patient can propose the treatment he wishes to receive, but our physicians will suggest the most suitable treatment according to the patient’s condition. The physician has the final decision on treatment or medication.

Q9: I have forgotten the decocting procedure, will you let me know?

A: You can refer to the prescription for the decoction method. The special decoction methods of certain herbs can be viewed here.

The conventional decoction method is: Soak the herbs for 15 mins. Preferable to use a clay-pot.  First boil: Add 4 bowls of water (or enough to cover the herbs by 2cm). Cook over high heat. Once it boils, turn to medium or low heat, boil until 1 bowl of liquid remains. Pour into a bowl. Second boil: Add 3 bowls of water to the herb residue in the pot. Cook over high heat. Once it boils, turn to medium or low heat, boil until 1 bowl of liquid remains. Mix the 2 bowls of medicine and divide them into 2 doses. Follow physician’s advice: take two bowls in one day (morning and night) or one bowl each day.

Q10: Which types of medications and special clinics services do each branch provide?

A: Please refer to our website for more information:

Chin Swee Road- Headquarters: http://www.stcmi.org.sg/branches/thong-chai-building/

Sengkang Branch-  http://www.stcmi.org.sg/branches/sengkang-branch/

Ang Mo Kio Branch- http://www.stcmi.org.sg/branches/ang-mo-kio-branch/

Bedok Branch- http://www.stcmi.org.sg/branches/bedok-branch/

Bukit Batok Branch- http://www.stcmi.org.sg/branches/bb/

Please click here for further details on our special clinics.

Q11: Will I be able to obtain a Medical Certificate (MC) for my visit?

A: It depends on condition. MC will be issued at the discretion of the attending physician based on patient’s medical condition. However, the MC from TCM clinics may not be recognized by all companies or institutions. Patients have to check with their own company beforehand.

Contact Us